FARAH SROUR
Senior Consultant · Quality Management, Risk & GRC
Certified Quality Management and GRC professional with over 10 years of experience across consulting and the travel industry. Proven track record leading ISO 9001:2015 implementations, delivering Business Continuity Management Systems aligned with ISO 22301, executing ERM audits against COSO and ISO 31000, and assessing service excellence against ISO 23592.
Doha, Qatar · +974 6684 4746 · farahasrour@gmail.com
About
Professional Background
Farah Srour is a Senior Consultant specializing in Quality Management Systems, risk advisory, internal audit, and Governance, Risk and Compliance. Based in Doha, she currently works with Protiviti, supporting organizations in both the public and private sectors to strengthen governance frameworks, financial controls, and risk management practices.
She has a strong track record leading ISO 9001:2015 implementations, internal audit engagements, and risk advisory projects that improve transparency, accountability, and operational efficiency. Her work focuses on control environments, policy frameworks, and process governance that support financial oversight, fraud-risk mitigation, and compliance with international standards — including service excellence (ISO 23592) and complaint management (ISO 10002).
Before consulting, Farah built operational and commercial experience in travel and tourism with SAAD Travel, Lifetime Travel, Matar Travel, and Lettco Travel, including Amex GBT corporate accounts, GDS operations, and ISO-certified quality programs. She also taught fundamentals of the travel industry and Amadeus/Sabre GDS at Mira Training Center. She holds a Bachelor in Travel and Tourism Management, a Research Master’s in Tourism Sciences from the Lebanese University, and an IATA Diploma with Distinction.
Areas of Expertise
Core Competencies
Quality Management Systems
End-to-end ISO 9001:2015 implementation, gap assessments, policy standardization, internal audits, and certification readiness.
Business Continuity & Risk
ISO 22301 BCMS design, Business Impact Analysis, ERM audits against COSO and ISO 31000, and risk-based internal audit programs.
GRC & Internal Audit
Governance frameworks, control testing, fraud-risk exposure reviews, and GRC practice as a Certified GRC Auditor and Professional.
Travel & Tourism Consultancy
Corporate travel operations, Amex GBT onboarding, GDS platforms, service excellence, and sector SME support on regional proposals.
Experience
Professional Journey
QMS and Risk Senior Consultant
Protiviti · Doha, Qatar
- Led and supported 15+ high-impact proposals across the region and served as SME in QMS and Travel & Tourism engagements, while coaching junior consultants and new joiners.
- ISO 22301:2019 BCMS — Ministry of Public Health, Doha (ongoing): gap assessment, BCMS framework and policy, Business Impact Analysis across 25 departments, risk assessments, BCPs, and awareness training.
- ISO 9001:2015 QMS — Ministry of Communications and Information Technology, Doha: identified 30+ gaps, standardized 400–700 governance documents, improved control effectiveness by 40%, and supported certification readiness.
- ERM internal audit — Qatar Stock Exchange: benchmarked against COSO and ISO 31000; validated the top 15 strategic risks; designed a risk-based audit methodology; delivered a remediation plan with over 90% of actions implemented within two months.
Quality Operations Officer / Business Travel Specialist
SAAD Travel · Beirut, Lebanon
- Led end-to-end ISO 9001:2015 implementation, resulting in successful external certification with no major non-conformities.
- Evaluated service maturity against ISO 23592:2021 and enhanced complaint management in line with ISO 10002:2018.
- Implemented Amex GBT corporate travel accounts, developed SOPs, reduced process errors by 25%, and maintained over 90% customer satisfaction.
- Managed T&E reporting with under 2% error rate and financial transactions with over 99% accuracy; zero SLA breaches over 18 months.
Travel Services Expert
Lifetime Travel · Beirut, Lebanon
- Designed customized leisure and business travel packages and coordinated end-to-end arrangements including ticketing, accommodation, and transport.
- Resolved complaints and refunds with over 95% resolution within three working days.
Travel Consultant
Matar Travel · Beirut, Lebanon
- Booked, issued, and re-issued tickets using Sabre, Worldspan, Galileo, and Amadeus GDS platforms.
- Delivered full travel consultancy services, contributing to a 20% increase in client retention over one year.
Travel Coordinator
Lettco Travel · Beirut, Lebanon
- Advised clients on destinations, designed itineraries with over 85% approval, and assisted with transport, visa, and insurance arrangements.
Teaching
Training & Knowledge Transfer
Instructor — Fundamentals of the Travel Industry / Amadeus / Sabre GDS
Mira Training Center · Beirut, Lebanon
- Trained over 60 students on Amadeus and Sabre GDS and travel-industry fundamentals, with course satisfaction exceeding 90%.
Education
Academic Qualifications
Research Master’s in Tourism Sciences
Lebanese University · Beirut
Bachelor in Travel and Tourism Management
Lebanese University · Beirut
IATA Diploma with Distinction
International Air Transport Association
Certifications
Professional Memberships & Credentials
ISO 9001:2015 Lead Auditor — IRCA (2024)
ISO 23592:2021 Lead Implementer — MQA (2026)
Certified GRC Auditor (GRCA) — OCEG (2024)
Certified GRC Professional (GRCP) — OCEG (2024)
Certified Integrated Compliance & Ethics Professional (ICEP) — OCEG (2024)
Anti-corruption / GBT Information Security — AMEX (2019)
Sabre Advanced (2012)
Skills
Industry & Technical Focus